Refund policy

Return Policy

Thank you for shopping with us! We want you to be fully satisfied with your purchase. Please review our return policy below:

1. Return Window Returns must be requested within 14 days of the delivery date.

2. Return Shipping Costs Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return packages.

3. Restocking Fee All eligible returns are subject to a 10% restocking fee, which will be deducted from your refund.

4. Final Sale Items All hats are final sale and are not eligible for return, exchange, or store credit.

5. Condition of Returned Items  Returned items must be unworn, unwashed, and in their original condition with all tags and packaging intact.  Items not meeting these requirements may be refused or subject to additional fees.

6. How to Initiate a Return To start a return, please contact our customer service team at info@evolvewithdrjnicole.com, with your order number and reason for return.  Once your return is approved, you’ll receive return instructions.